Before you add any tickets to your cart, type the code in the box labeled “Promo Code” and click apply (use all caps). The page will refresh, and you can add the ticket type corresponding to that coupon to your cart. Please double check that the amount on the following page is what you expect before completing your checkout. All sales are final, and our coupons cannot be applied retroactively. Note: if the coupon did not work, you will not be taken to the checkout page. Instead, the page will refresh with the note: “One or more problems were encountered. Please refer to the details below. Promo Code - The Promo Code "****" you entered is invalid. Please correct the Promo Code or select a ticket type that corresponds with this promo code.”

On some occasions, the Festival will “pause” the sale of tickets for a specific date. This does not mean that the date has sold out of tickets. A pause typically occurs when the long term weather forecast remains unknown and advanced ticket sales for a specific date have reached the limit for available usable parking if it were to rain. The Festival is open rain or shineexcept for extreme weather conditions that sometimes can inhibit the ability to utilize all parking fields or safely operate events. (If the Festival cannot open at all on a specific date, a 100% refund is automatically issued to all purchasers of tickets for that date.) Tickets are placed on pause to be certain enough usable parking remains available for those who have already purchased tickets. The sale of tickets will resume, with additional tickets being made available for sale for that specific date, if and when the weather forecast becomes known to be favorable. Favorable weather conditions will allow for more favorable parking field conditions that can accommodate the additional attendance. Tickets for a date that which sales have been “paused” can still be reserved in advance, for if later released, by joining a waitlist.

The Festival’s new admission program with date specific tickets is akin to any concert, sporting event, theatre show, etc. Tickets might sell out and therefore advance planning and ticket purchasing is recommended. Tickets will go on sale in the summer. Don’t wait! Save a date! On dates that have sold out, the Festival will be utilizing changeable message signs along the roadways to inform drivers that the Festival day has sold out with admission allowed for ticket holders only. Additionally, updates will be posted on Festival social media and website.

The safety of attendees and participants is our highest importance. The Festival is open rain or shine except on rare occasions when forced to close due to very extreme weather or unsafe site conditions beyond the Festival’s control. If the Festival is unable to open, a full refund including the online ticket service fee, will be automatically issued by the online ticket service provider and you are welcome to purchase another ticket for an available event day if the date is not sold out. Tickets are non-exchangeable and cannot be changed for an alternative date after purchase. Refunds will not be issued on an inclement weather day where the Festival remains open. The Festival preforming cast and crew does their very best to ensure that a rainy day remains entertaining and fun with some scheduled performances possibly revised or modified for safety, if needed.

The Festival’s online ticket service provider works with a third-party insurance company (independent of the festival) to offer ticket purchasers the option to buy a policy that insures your ticket purchase for a refund, under the policy’s specific terms and conditions. The additional insurance fee is optional and modest, based on a percentage of your total ticket order dollar amount, and presented to you as a selection option during your online ticket purchase. For those that opt to not purchase the third-party provided insurance, tickets remain non-refundable and non-exchangeable for an alternative date after they have been purchased. Ticket insurance, refunds and rescheduling is not available on tickets that have been discounted 100%, such as those awarded to promotional contest winners.

Free parking courtesy of Bashas’ and Food City stores, all entertainment shows, including the Tournament Jousting and Birds of Prey performances. You may choose to purchase Arts and Crafts items, Food and Beverage, or enjoy Rides and Games (costs vary).

You may bring one – 16 to 24 ounce factory sealed bottle of water in with you. No other food or drink is permitted.

You are welcome to bring a bag (purse, backpack, etc.) inside the Festival. They can be any size and they do not have to be clear. All bags are subject to search by our Safety Services team when you enter through the gate.

As you exit the front gate, you may have your hand stamped to re-enter the Festival that same day. Festival only allows same day re-entry.

Most of the 140 vendors inside the Village Artisan Marketplace, including Food & Beverage concessions, are cash only due to limited access to stable internet at the still rural Festival property. Cash is King! 20 ATM machines are located throughout the village and wait times for the machines can be long. Plan to arrive with cash in hand.

Giving away or selling tickets on Festival grounds is prohibited and may result in the confiscation of tickets without refund and expulsion from the Festival.

Please call ahead of time ot make arrangements to pick-up a pre-ordered item. Please call 520-463-2600.

The Festival is held in a natural, outdoor setting. Wheelchairs and motorized wheelchairs are allowed. We have disabled accessible parking, disabled accessible restroom facilities and designated seating at our Jousting Arena.

You are welcome to come dressed in costume. Costumes are available for rental at the Belrose Costume Shop located behind the box office prior to entrance to the Festival. Prices vary based upon costume choice. Adult costume rental prices range from $35 to $65 and child costume rental prices range from $15 to $25. Please Note: Costume prop swords/daggers and non-functioning prop weapons are permitted as long as they are properly sheathed, peace tied by our safety services personnel at the main entrance, and remain sheathed during your Festival visit. Open carry and concealed carry firearms of any type are prohibited on Festival property.

Stroller, wheelchairs, wagons, and motorized scooters (325 lb. weight limit for scooters) are available to rent, on a first-come, first-serve basis, weather permitting, at the Belrose Costume Shop located just outside the Festival Main Gate. Prices are: Wagons $25, Strollers $20, Wheelchairs $30 and Motorized Scooters are $12.00 per hour with a 4-hour minimum or $65 for the day (tax is included in these prices).

We do not allow pets to be brought into the park by visitors because of the great variety of performing animals in the Festival. Pets are not permitted on the festival grounds; however, service animals are not considered pets by the federal government and are welcome at The Arizona Renaissance Festival. Under the American Disabilities Act (ADA), a service animal is defined as a dog or miniature horse that has been individually trained to do work or perform tasks for an individual with a disability. ADA is also clear that emotional support, therapy, comfort, or companion animals are not considered service animals and, therefore, are not permitted in the festival. Please understand that your service animal may be excluded, and you may be asked to leave the premises if the service animal is disruptive, the handler is unable to take effective control of the service animal, the service animal is not housebroken and not cleaned up after, or causes the animals in performances at our event to behave aggressively or become agitated. We want all our guests to have a safe and enjoyable experience at the festival.

The Festival is an outdoor family friendly event. We suggest you dress for the day’s weather and wear comfortable walking shoes. We reserve the right to refuse entry to anyone dressed in a manner that may be deemed by Festival management as offensive. No clothing with written obscenities, violent or sexual images, excessively revealing or transparent fabrics, or offensive symbols are permitted. Shirts and shoes are required.

Patrons may not bring music instruments or large props into the Festival. Many of our participants earn their living performing at our Festival. Out of respect to these artists, patrons are not welcome to bring with them musical instruments or large props, nor accept or solicit tips while attending the Festival.

Costume prop swords/daggers and non-functioning prop weapons are permitted as long as they are properly sheathed, peace tied by our safety services personnel at the main entrance, and remain sheathed during your Festival visit. Open carry and concealed carry firearms of any type are prohibited on Festival property.

We are open rain or shine. Unless otherwise determined by Festival management, all events (including the Pleasure Feast) are considered RAIN or SHINE. No refunds will be provided due to inclement weather.

No drones are permitted at the Festival.

If the screen brightness on your phone is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. Digital tickets generated from your BIG TICS Account or your Passbook/Wallet are accepted off of your phone.

Although, we encourage you to view your tickets on your supported device and take a screenshot or add them to your Passbook/Wallet before heading to the festival, you may go to the Will Call window at the Box Office for assistance in retrieving your tickets. Reminder to charge your device please.

We encourage you to charge your device before you come to the festival, but if you have an issue with your digital tickets, you may always go to the Box Office Will Call window for assistance.